Applications Support Senior Analyst

Location: Mumbai

Job description

  • Primary Location: India,Maharashtra,Mumbai
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18001078




Apps Support Sr Analyst


Job Purpose


  • Production Support with strong analytical and technical ability with 8-10 years’ experience in Equities technology domain. Able to work independently, good communication skills, Has experience of leading complex and medium to large projects


Job Background/Context


  • The position is based in Mumbai, India and is required to review the day to day delivery work, ensuring a robust process implementation, identifying project/program delivery risks and work on risk mitigation. This role will report to the India Equities IT Lead in Mumbai and will work with the global stake holders (business and technology) across multiple locations
  • Candidate will manage medium to large size projects and will be responsible for end to end delivery
  • Applies skills and knowledge of the business to develop creative solutions to meet client and business needs
  • The candidate will work with complex and variable issues with substantial potential impact, weighing various alternatives and providing recommendations
  • Requires good analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources


Key Responsibilities


  • Technology SME for trading applications and flows
  • Work with local and regional teams to support Citi’s local, regional and global software across various platforms
  • Develop and maintain the project plan or assist other project managers with the development and maintenance of the project plan.
  • Track and maintain Change Request documentation to ensure that all additional requirements are traceable.
  • Develop test strategies, document test scenarios and coordinate the execution of test scripts
  • Handling several technology platforms to service business needs. Technologies include Operating Systems, Databases, Middleware, Front-ends, Reporting, Terminal access, etc.
  • Liaison with Exchanges and other regulatory bodies on various technology changes and production issues
  • Setup and participate in weekly and/or bi-weekly status updates and work-slate tracker meetings with regional and local stakeholders
  • Ensure all legal and compliance norms defined by the Organization are adhered to






  • 8-10 years of project experience as:
  • Experience in the financial industry working on Equities and Equity Derivatives platforms
  • Experience of defining/documenting business strategies/requirements
  • Experience in providing oversight to production support resources
  • Ability to interface with application vendors and drive solutions to business problems in cost efficient manner
  • Ability to interface with senior managers and present one’s views and points concisely and completely
  • Experience and understanding of critical situations to determine when and how to escalate; keep the manager/tech lead informed of developing situations
  • A sound knowledge on the various business processes and flows in Equities and Equities Derivatives business would be a plus
  • Experience in managing several big projects simultaneously would be a plus


Desired Skills


  • Strong oral/written communication skills and ability to facilitate discussions with both technical teams and non-technical users
  • Quickly grasp/master new requirements and related knowledge
  • Manage tight deadlines or unexpected requirement changes
  • Team player in solid/matrix reporting organizations
  • Willingness to ask questions, challenge the process and seek out answers
  • Ability to work independently, multitask, demonstrate ownership
  • Ability to seek relevant details and drive implementation in ambiguous situations
  • Strong Database and MS Excel skills




  • Engineering and/or Management Degree