Service Delivery Engineer - Production operations support, Java, Unix, Websphere

American Express
Location: Bengaluru
  • Communicates the status of incidents, preventative solutions and resolutions to the Service Delivery Manager/Director
  • Leads core support to Service Delivery deliverables and meets the agreed quality standards of documentation and reporting
  • Assists in the investigation (root cause analysis) and resolution of problems
  • Leads in the development and deployment of preventative maintenance procedures
  • Leads Disaster Recovery Testing
  • Interacts with the product engineering and delivery & integration teams via assigned Retrospectives/Post-Implementation
  • Reviews to ensure quality standards are adhered to during development and implementation
  • Contributes to continuous service improvement by maintaining assigned best practices and knowledge repositories.


Shift - 2:00 - 10:00 pm


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.




  • 2 - 4 years of work experience in a production/service/ operations support environment or within a product engineering organization as an Engineer
  • Hands on experience with design and coding in Java, HTML5, JavaScript, Unix Shell Script
  • Hands on experience with any server and application performance monitoring tools (Ex – CA Wily, Dynatrace, AppDynamics or any other open source tools)
  • Hands on experience in JBOSS, APACHE HTTP webserver and IBM Websphere server maintenance
  • Knowledge of ITIL Service Operations processes
  • Knowledge of distributed (multi-tiered) systems, algorithms and relational databases
  • Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree.
  • Strong communication skills both verbal and written
  • Able to understand Agile practices
  • Knowledge on basics networking concepts


ReqID: 18002894


Schedule (Full-Time/Part-Time): Full-time