Application Support Specialist

Location: Mumbai

What is the job like?




As an application executive, you will be expected to



 Communicate with customers in a friendly and professional manner and help them resolve         any problems faced when using the product


 Being the front line support for customers over chat, email and social media answering 50-70


    issues each day


 Work with our development team and suggest updates and features to continuously improve


    the customer experience


 Ensuring speedy resolution of customer issues while maintaining high customer satisfaction


 Help fix any bugs that crop up in the product and contribute to the feature documentation


 Participate in the product planning process to ensure that features requested by customers are prioritized and implemented


 Strive to deliver a WOW! effect for our customers, to further enhance their perception of our


     product and company


 Flexibility of working in shifts



Who should apply for this role?



 Graduate from any stream - Fresher's awaiting results can apply (Tech graduate preferred)


 You are extremely passionate about technology - and can't live without your smartphone!


 You are well-versed with, and highly interested in, Internet and mobile communication


 You have excellent written skills, and can explain concepts through clear and accurate      




 You have a way with people, and particularly good explanation skills


 Good Team Player


 Ability to complete large volumes of work quickly and independently with a high level of   


     drive, initiative and self-motivation


 Most of all, you enjoy working in a fast paced and dynamic environment full of young,


    overachieving tech enthusiasts